
Subaru Love-Encore
A free second delivery for every new Subaru owner - a one-on-one visit to answer your technology questions and set up your Subaru your way.
What is Subaru Love-Encore?
Subaru Love-Encore is a free follow-up delivery for new Subaru owners. Between 14 and 45 days after you take delivery, you come back to Adventure Subaru in Painesville, Ohio, for a one-on-one session with our Love-Encore Delivery Specialist. The specialist answers the questions that came up in your first weeks of driving and helps personalize your Subaru's technology, from EyeSight Driver Assist Technology to the MySubaru app.
Driving your new Subaru for the first time is an exhilarating feeling, and there's a lot to take in on delivery day. Love-Encore gives you a second, unhurried visit once you've lived with the car, so you get more out of your Subaru the longer you own it.
From delivery day to your second visit
Love-Encore starts the day you pick up your Subaru and runs through your first weeks of ownership.
1. On delivery day
Your salesperson walks you through your new Subaru and introduces you to the Love-Encore program. You'll get a Love-Encore brochure and a Subaru pocket journal and pen, and we'll set up your Love-Encore visit or follow up to schedule it.
2. Your first weeks of driving
Use the journal to jot down anything you want to understand better, from pairing a second phone to how adaptive cruise control behaves in traffic. Your notes become the agenda for your visit, so the time goes to what matters to you.
3. Your Love-Encore visit
Between 14 and 45 days after delivery, bring your Subaru and your journal back to Adventure Subaru. Our Love-Encore Delivery Specialist goes through your questions with you in the car and helps set up your preferences. If you can't make it back to the dealership, we can do your Love-Encore over a video call.
4. A thank-you from Subaru
After your Love-Encore visit, you can choose a gift through Subaru's Gifts for Good program. You'll have 90 days to redeem it.
The technology in your Subaru
Your visit follows your questions, but these are the systems owners most often ask about. Features vary by model and trim, so we'll focus on the ones your Subaru has.
EyeSight and driver assist
EyeSight Driver Assist Technology, adaptive cruise control, DriverFocus, and the tire pressure monitoring system: what each one does, and how to adjust it.
STARLINK and the MySubaru app
STARLINK Connected Services, the MySubaru app, and remote engine start, set up and working from your phone.
Pairing, voice, and audio
Bluetooth phone pairing, multimedia integration, voice commands, text options, and satellite radio.
Profiles and customizations
Driver profiles, vehicle customizations, the multi-function displays, and HomeLink for your garage door.
Navigation
Setting destinations, saving places, and getting the most out of your Subaru's navigation.
Hybrid and EV features
For hybrid and electric Subaru owners, the features and displays that are specific to your powertrain.

Erez Bergman
Erez is Adventure Subaru's Love-Encore Delivery Specialist and our go-to person for Subaru technology. Love-Encore visits are his main job, and he also helps shoppers on the sales floor and owners in the service drive with technology questions.
Your Love-Encore visit isn't the last time you'll see him. If a question comes up later, give him a call.
What owners say about Love-Encore
"My experience at Subaru was above and beyond what I expected. The professional and knowledgeable staff helped walk me through the purchase of my Subaru Crosstrek. My salesperson Tony C. Was so patient as I went through looking at different models, packages and colors. Then the test drive, Tony showed me all the great features that my now chosen Crosstrek has. He even took us to service to familiarize us with that area. Then onto Dave who was great in working with my husband helping to get us into the financing we were looking for. After all was done, onto Erez who helped with walking me through all the technical stuff my Crosstrek has to offer. From the beginning to the end we could not have had a better experience. Thank you Adventure Subaru, we will be back!"
"Hi Erez - It was a great pleasure meeting you Saturday at Adventure. With all the times I've been coming to the dealership I'm surprised we haven't met earlier. I so much enjoyed our time together "schmoozing". I greatly appreciate your help in familiarizing me with my new Forester. It will take me some time to get comfortable with the "computer" on wheels. Most likely I may have to contact you again concerning some questions about the car. You made me feel welcomed inviting me to contact you anytime with any concerns. I can always use a refresher course. Just as you enjoy working with Adventure I also have had great experiences with the service and sales department. I'm so glad that I started going for service at Adventure some years ago which of course blossomed out to sales. Have a Happy and Healthy New Year."
"Joe, our salesperson, spent a lot of time with us, answering questions and providing information ... After he had our new car detailed, he brought it to our house on a cold, snowy day. I don't know how many other salespeople would have gone to the extent he did. Erez, the Love Encore specialist, was very knowledgeable about the interior of the car ( or as my father would have said, "the toots and whistles" ) and said he will be checking in with us in a couple weeks to see how things are going and gave us his card, encouraging us to call with any questions. Our financial person was quick and efficient, and made an otherwise painful situation, lol, very tolerable. All around, it was a good experience!"
About Love-Encore
A few questions new owners ask about their Love-Encore visit.
What is Subaru Love-Encore?
Subaru Love-Encore is a free second delivery for new Subaru owners. Between 14 and 45 days after you take delivery, you meet one-on-one with Adventure Subaru's Love-Encore Delivery Specialist, who answers your questions about your Subaru's technology and helps personalize your settings.
When should I schedule my Love-Encore visit?
Your visit takes place between 14 and 45 days after you take delivery. That gives you a couple of weeks of driving to find your questions. We'll set up the visit with you on delivery day or follow up to schedule it, and you can call Erez Bergman at 440-672-5091 anytime.
Does Love-Encore cost anything?
No. Love-Encore is complimentary for new Subaru owners. After your visit, you can also choose a thank-you gift through Subaru's Gifts for Good program, with 90 days to redeem it.
What if I can't come back to the dealership?
We'd rather see you and your Subaru in person, because it's easier to show you in the car. If you can't make it back, we can do your Love-Encore over a video call.
What if I have questions after my Love-Encore visit?
Call us. Your Love-Encore visit isn't a one-time limit. Erez helps owners with technology questions in the showroom and the service drive, and you can reach him at 440-672-5091.
Schedule your Love-Encore
Call Erez to set up your visit, in person or by video call, between 14 and 45 days after delivery.
440-672-5091Bring your journal
The Subaru pocket journal from delivery day is for the questions that come up as you drive. Bring it to your visit, and we'll start with what's on your list.
The Subaru Love Promise
Love-Encore is one way we keep the Subaru Love Promise after the sale. Here's what the promise means at Adventure Subaru.
Learn about the Love Promise




